What aftercare covers
- Monitoring
- Crash and error reporting reviewed on working days; uptime checks for web services.
- Platform updates
- Preparation for annual iOS and Android releases and browser changes.
- Dependencies
- Monthly review of libraries for security advisories, with planned upgrades.
- Fault handling
- Reported issues triaged by severity, with written acknowledgement and progress notes.
- Small changes
- An agreed allowance for content, copy or minor feature adjustments.
Severity guide
Sev 1
Service unavailable or data at risk for all users.
Sev 2
Core journey broken for a significant group.
Sev 3
Defect with a workaround, or cosmetic issue.
Target response times for each severity are agreed per client and stated in the agreement. Standard cover is Monday–Friday, 09:00–18:00 UK time.
Report a fault
Existing clients and owners of products we have inherited can use this form. Please never include passwords or your customers' personal data.